Protecting your private information is our priority. This Statement of Privacy applies to www.gratuii.com (the “Site”), Gratuii and Gratuii Service (the “Apps”), and Gratuii Inc., and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Gratuii Inc. include the Site and Apps. The Site is a website where you can get information on the Apps and other products. By using the Site and/or Apps, and other products offered by Gratuii Inc., you consent to the data practices described in this statement.

In order to better provide the client or guest with products and services offered on our Site and Apps, Gratuii Inc. may collect personally identifiable information from the User, such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number
  • Property where you are located
  • Room number (when applicable)
  • Customer or member number (when applicable)
  • Your profile picture

In case of service providers, employees of the hotel or property, or staff members, it may also collect information such as:

  • Employee or staff number
  • ID number
  • Corporate or personal email

Gratuii Inc. may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site or Apps. These may include: (a) registering for an account on our Site or Apps; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future with your consent.

Gratuii Inc. collects and uses your personal information to operate its Site and Apps and deliver the services the client or guest have requested.

Gratuii Inc. may also use your personally identifiable information to inform you of other products or services available from Gratuii Inc. and its affiliates.

Gratuii Inc. does not sell, rent or lease its customer lists to third parties.

Gratuii Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Gratuii Inc. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Gratuii, Inc. and they are required to maintain the confidentiality of your information.

Gratuii Inc. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Gratuii Inc. or the Site; (b) protect and defend the rights or property of Gratuii Inc.; and/or (c) act under exigent circumstances to protect the personal safety of users of Gratuii Inc., or the public.

To help facilitate hotel or the property´s services or other interactions between the client or guest and the hotel, property, staff members, service providers, and employees, Gratuii Inc. may need to share certain information, including personal information, to the hotels and properties, its staff members, service providers, and employees. Similarly, we may also need to share certain information, including personal information, from the employee, staff member, and service provider to the client or guest. All this is necessary for the adequate performance of the contract between you and Gratuii Inc., as follows:

  • When you as a guest or client in a property download Gratuii and you are linked to a property or hotel, certain information about you is shared with the property or hotel, and its registered employees, staff, or service providers, including your profile, full name, the full name of any additional guest, your profile picture, your room or member number, and other information you agree to share.
  • When you make a request to a department, staff member or service provider on the hotel or property, certain information about you is shared to the department, staff member or service provider on the hotel or property, including your profile, full name, the full name of any additional guest, your profile picture, your room or member number, and other information you agree to share.
  • When you as a guest or client in a property or hotel tip an employee, staff member, department, or service provider of the hotel or property, certain information about you is shared to the employee, staff, service provider, and to the hotel or property, including your profile, full name, your profile picture, your room or member number, the tip amount, and other information you agree to share.
  • When you as a guest or client in a property or hotel interact, rate and/or give a comment to an employee, staff member, department, category, or service provider of the hotel or property, certain information about you is shared to the employee, staff member, service provider, and to the hotel or property, including your profile, full name, your profile picture, your room or member number, the star rating, text messages, and comments, and other information you agree to share.
  • When you accept an offer or promotion published in Gratuii, certain information about you is shared to the facility or service provider in the hotel or property, to the hotel or property, and to its employees and staff, including your profile, full name, the full name of any additional guest, your profile picture, your room or member number, and other information you agree to share.
  • When you as an employee, service provider, or staff member download Gratuii Service and you are linked to a property or hotel, certain information about you is shared with the property or hotel, its registered employees, staff, service providers, active guests and clients using Gratuii, including your profile, full name, employee or staff number, your profile picture, and other information you agree to share.
  • When you as an employee, service provider, or staff member, receive a tip or a request from a client or guest in a property or hotel you are linked to, certain information about you is shared with the property or hotel, its registered employees, staff, service providers, active guests and clients using Gratuii, including your profile, full name, employee or staff number, your profile picture, and other information you agree to share.
  • When you as an employee, service provider, or staff member are active or online in Gratuii Service, certain information about you is shared with the property or hotel, its registered employees, staff, service providers, active guests and clients using Gratuii, including your profile, full name, employee or staff number, your profile picture, your location, and other information you agree to share.
  • When you as an employee, service provider, or staff member interact with guests and/or clients, and other employees, service providers, or staff members through Gratuii Service, certain information about you is shared with the property or hotel, its registered employees, staff, service providers, active guests and clients using Gratuii, including your profile, full name, employee or staff number, your profile picture, your location, and other information you agree to share.

Gratuii Inc. may keep track of the websites and pages our users visit within the Site or Apps, in order to determine what Gratuii Inc. services are the most popular. This data is used to deliver customized content and advertising within Gratuii Inc. to customers whose behavior indicates that they are interested in a particular subject area.

Information about your computer hardware and software may be automatically collected by Gratuii Inc. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site and Apps.

The Site may use "cookies" to help you personalize your experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with the Site, a cookie helps Gratuii Inc. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or websites you visit.

The Site and Apps contain links to other sites or apps. Please be aware that we are not responsible for the content or privacy practices of such other sites or apps. We encourage our users to be aware when they leave our Site and Apps, and to read the privacy statements of any other site or apps that collects personally identifiable information.

Gratuii Inc. secures your personal information from unauthorized access, use, or disclosure. Gratuii Inc. uses the following methods for this purpose:

  • SSL Protocol

When personal information is transmitted to other websites or apps, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the Site and Apps cannot be guaranteed.

Gratuii Inc. does not knowingly collect personally identifiable information from a person under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use the Site or Apps.

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Gratuii Inc. by contacting us here:

From time to time, Gratuii Inc. may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Gratuii Inc. or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Gratuii Inc., you may opt out of such communications by clicking on the UNSUBSCRIBE button.

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Gratuii Inc. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on the Apps. Your continued use of the Site, Apps, and/or services available through the Site or Apps after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Gratuii Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Gratuii Inc. has not adhered to this Statement, please contact Gratuii Inc. at:

Gratuii Inc.
Oceania Business Plaza, 3000 Tower, 6th Floor, Panama City, Panama

Email Address:
[email protected]

Effective as of September 1st, 2020.