Frequently asked questions




  • What is Gratuii?

    Gratuii is a groundbreaking app that enhances Guests/Members experiences by enabling them to easily tip and rate anyone anytime anywhere, request services 24/7 and receive meaningful offers.

  • Why Gratuii?

    It´s the safest, most convenient and contactless way for Guests/Members to thank service providers for assisting them. In today's cashless society never get caught in an embarrassing or awkward situation ever again. Gratuii also provides you the ability to rate real-time experiences, request service 24/7 and receive exciting relevant offers all within one easy and simple to navigate app. Your key to truly enhanced Guest/Member experiences.

  • How does Gratuii work?

    Gratuii instantly searches by picture and proximity to display the staff nearest to each guest or member therefore allowing them to easily provide gratuity, rate the service received and also leave comments. It also allows them to easily communicate with the property in order to make requests or take advantage of valuable offers.

  • Is Gratuii free?

    Yes, Gratuii is 100% free for any guest/member to download and use app. We do charge a nominal fee on every tip transaction to track, verify and post to their members account or guest folio.

  • Does Gratuii work on Android and iOS smartphones?

    Yes our app is available for both operating systems.

  • What are other benefits of using Gratuii?

    Gratuii has many great features including the ability to link other users, compare average tips and ratings or redeem offers for promo codes amongst many others. Check out the “Our Solutions” page to find out more.

  • Can I use Gratuii at anywhere?

    You can only use Gratuii at condo properties, clubs and hotels that have signed up to work with us.

  • Does Gratuii manage the money transaction?

    No. This is the beauty of Gratuii and why its 100% safe. We only track and post the gratuity to an established account where a guest or member settles their bill.